Overview
The Account Coordinator, Marketing & Technology provides essential support to Manifest Creative client teams in the areas of marketing, communications, digital/technology, membership services, events and administration. This role is highly collaborative, detail-oriented and requires the ability to manage multiple projects, systems and platforms in a fast-paced environment. This is a remote position for someone who resides in the Houston area.
Key Responsibilities
Marketing & Communications
- Support creation of client collateral, working with designers or providing basic graphic design as needed.
- Manage and update client websites, proactively suggesting improvements to keep content current.
- Coordinate e-blasts and newsletters, including content uploads, scheduling, and distribution.
- Provide basic graphic design, photo/video editing, and PowerPoint support.
- Maintain and update client resource documents, timelines, and schedules.
- Prepare and interpret KPI reports on websites, email, and events.
- Create and manage surveys (e.g., SurveyMonkey), analyze results, and communicate findings.
- Draft and edit limited content such as subject lines, headlines, and short communications.
Digital & Technology Support
- Serve as an internal resource for client and company technology platforms (CRMs, Airtable, Basecamp, AI tools, GrowthZone, Your Membership, etc.).
- Manage client digital accounts and vendor relationships (e.g., IT consultants, hosting providers, domain management).
- Maintain client file systems, logo/image libraries, and digital access records.
- Support virtual events on Zoom, Teams, and other platforms, including tech rehearsals, troubleshooting, and live “stage manager” support.
- Provide backup support to the COO on tech troubleshooting as needed.
Membership Services
- Manage client CRM systems, serving as an internal expert and troubleshooting resource.
- Support membership renewals, invoicing, and related communications.
- Track and fulfill membership and sponsorship benefits.
- Maintain member databases, run reports, and ensure data accuracy.
- Assist with new member onboarding and offboarding processes.
- Maintain board/member resource materials.
Meeting & Event Support
- Assist with logistics for client virtual and in-person events, including platform setup, speaker coordination, rehearsals, and live support.
- Manage attendee registration, communications, RSVPs, and check-in materials.
- Support post-event activities, including surveys, follow-up communications, lessons learned, and uploading recordings.
- Coordinate with vendors and consultants as needed.
General Administration
- Provide backup support for phones, client email inboxes, and general correspondence.
- Track client action items and deliverables, draft meeting notes, and manage task lists in Basecamp.
- Support account managers and assistant account managers with project execution.
Additional Responsibilities
- Perform other duties as assigned to support client accounts and Manifest Creative operations.
Skills, Knowledge, Qualities & Experience
- Team player with a positive, resourceful attitude and excellent people skills.
- Strong organizational and project management abilities; able to manage multiple priorities under tight deadlines.
- Exceptional written, verbal and proofreading skills.
- Self-starter who can work independently and collaboratively.
- Demonstrated problem-solving skills (Figure It Out Mentality) and ability to adapt quickly to changing needs.
- Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint, Access) and Google Workspace.
- Familiarity with CRM/database management systems (GrowthZone, Your Membership) and project management tools (Basecamp).
- Experience with website CMS (WordPress, Squarespace) and social media platforms (Facebook, X, Instagram, LinkedIn, YouTube, Vimeo, Flickr).
- Basic graphic design and photo/video editing experience a plus.
- Experience with nonprofits or associations preferred, but not required.
· Can-do attitude, honest, responsible, dedicated, dependable, enthusiastic, eager to learn, takes initiative, warm, kind, respectful, professional, multi-tasker, tactful, calm, motivated, mature
· Extremely organized, detail-oriented and precise; ability to demonstrate the use of these skills in previous positions
· Bachelor’s degree preferred, or equivalent relevant work experience.
