Key Responsibilities

• Lead multiple client engagements from project initiation through successful completion, ensuring exceptional client service and delivery.
• Develop and manage project scopes, schedules, budgets, staffing plans, and deliverables to meet client expectations and organizational goals.
• Serve as the primary point of contact for assigned clients, providing strategic guidance, proactive communication, and trusted partnership.
• Coordinate cross-functional teams, consultants, and subcontractors to deliver high-quality work on time and within budget.
• Monitor project performance, identify risks, and implement solutions to keep projects on track.
• Facilitate client meetings, internal planning sessions, workshops, retreats, community meetings and project status reviews, ensuring clear communication and accountability.
• Oversee project financial performance, including budgeting, forecasting, invoicing, profitability, and resource utilization.
• Develop and maintain project documentation, reporting, and quality assurance processes.
• Contribute to proposal development, project pricing, staffing plans, and business development initiatives.
• Mentor junior project managers and support the continued development of project management standards, tools, and best practices.
• Identify opportunities to improve operational efficiency, strengthen project delivery, and enhance the client experience.

Key Performance Indicators

• On-time project delivery
• Budget adherence
• Client satisfaction and retention
• Project profitability
• Billable utilization
• Resource utilization
• Issue resolution time
• Revenue growth
• Team performance and project quality

Qualifications

Education

• Bachelor’s degree in Business, Marketing, Communications, Public Administration, or a related field.
• Master’s degree preferred.
• Project Management Professional (PMP) certification preferred.

Experience

• 7+ years of project management experience, preferably within a marketing, advertising, public relations, or strategic communications agency.
• Experience managing multiple client accounts simultaneously in a fast-paced agency environment.
• Demonstrated success leading complex marketing and communications projects from strategy through implementation.
• Experience working with multidisciplinary teams, including designers, writers, digital strategists, media professionals, researchers, and analysts.
• Strong client relationship management experience with executive-level stakeholders.
• Experience managing project budgets, invoicing, forecasting, profitability, and resource allocation.
• Experience serving government and public-sector clients is strongly preferred.

Technical Skills

• Proficiency with project management platforms such as Airtable or similar systems.
• Advanced Microsoft Office Suite skills, especially Excel. 
• Understanding of digital marketing, websites, social media, SEO, analytics, and content management systems.
• Basic ChatGPT or Claude proficiency
• Experience managing project financials, purchase orders, invoices, and client budgets.

Professional Skills

• Exceptional project management and organizational abilities.
• Strong written, verbal, facilitation, and presentation skills.
• Excellent client relationship and stakeholder management skills.
• Strategic thinker with strong problem-solving abilities.
• Ability to manage multiple priorities under tight deadlines.
• High attention to detail and commitment to quality.
• Strong financial and business acumen.
• Collaborative leadership style with the ability to motivate cross-functional teams.

Preferred Qualifications

• Agency experience in marketing, advertising, public relations, or strategic communications.
• Experience supporting transportation, infrastructure, government, healthcare, education, or public-sector clients.
• Strong understanding of strategic communications, public engagement, marketing, and branding.
• Experience with proposal development, pricing, and business development.
• High emotional intelligence and excellent interpersonal skills.
• Proven ability to build trusted client relationships.
• Passion for continuous improvement, innovation, and team development.

Additional Information

• This is an on-site position in Houston, Texas.
• Occasional evening or weekend work may be required to support client meetings, public meetings, or project deadlines.

Why Outreach Strategists?

• We’re motivated by our commitment to drive outcomes and prioritize relationships.  

We offer:

• Competitive salaries
• Medical and voluntary dental and vision insurance options
• 401k matching program
• Professional development opportunities
• Team-building activities and happy hour outings
• We’re committed to supporting the community by investing our time in pro bono projects that help nonprofit organizations.

If our role sounds interesting, please send a cover letter and resume to rebecca@outreachstrategists.com